FAQ

/FAQ
FAQ 2018-03-10T23:49:26+00:00
How to order and pay? 2018-04-02T12:46:43+00:00

Please feel free to contact us and discuss more, models and qty confirmed, we will make the invoice total cost for you.

Please send your inquiry to our sales include detail specifications needed. Also, the quantity you need. We will evaluate the solution and confirm with you if we can do or not. And then will make offer based on your requirement.

Making Payment according to the PI issued by our side. The order will be started to the production process.

How much the price and shipping cost? 2018-04-02T12:45:26+00:00

Please confirm with the details models and qty, Your shipping address details, the best competitive price will be offer soon. We will find out the most competitive shipping way for you.

Is it the capacity of your battery real? 2018-04-02T12:43:03+00:00

All of our batteries are real full capacity with top quantity.

What services can we enjoy as for the after-sale? 2018-04-02T12:41:23+00:00
  1. Regarding to the battery product, we can offer customers one year guarantee.
  2. We would visit to track our customers regularly for getting valuable feedback.
  3. If you have any questions during operation, we will assist you to figure them out at first time.
Do you offer Lithium polymer battery charger in different voltage? 2018-04-02T12:39:54+00:00

Yes, we do. If you need charger, please mention it when sending inquiry, kindly note that our charger cost is not included in the battery cost.

What kind of certificates could you provide for the Lithium polymer battery? 2018-04-02T12:38:26+00:00

Lithium polymer battery is custom-making design, no existing certificate. However we could apply CE, UL, UN38.3 and other related certificates for you, and the cost of certificates will be paid you, if order quantity is big enough, certificates fee could be refund in the future orders.

Can you help me to delivery our goods to our forwarder in China? 2018-04-02T12:36:23+00:00

Of course. We will be very glad to help you. But the domestic cost should be paid by customers.

I want to know if my batteries can be deliveries by china post or Singapore post. 2018-04-02T12:35:24+00:00

Lithium ion/ li-polymer batteries are DG goods. For the safety of your goods, we do not suggest, And the china post charge so high to batteries.

Can I choose the shipping ways I prefered? 2018-04-02T12:34:07+00:00

Of course. We will do our best to satisfy our clients. But we also will choose a cheaper and safest way for our clients.

Can you offer OEM service on the battery pack based on my device? 2018-04-02T12:32:40+00:00

Yes. We will do our best to satisfy our clients .But we have MOQ request (the brand batteries are not included)

May I get several sample for testing? 2018-04-02T12:31:17+00:00

Normally, sample should be paid. Because the cost is high. But if you have so much interests in our batteries, we can apply two or four PCS batteries for you. And we are not responsible for the shipping cost.

Can you accept the sample order? If I want to build a Li ion battery pack. 2018-04-02T12:29:13+00:00

Coremax support quality test greatly. We always encourage our clients to test quality before any bulk order. This will make sure things goes smoothly in the future. also hope our batteries will be welcomed by clients in all over the word.

Do you think the price of your lithium batteries is a little high? 2018-04-02T12:25:55+00:00

Coremax’s Lithium ion and lithium polymer batteries have good cost performance with good quality and competitive price. Of cause higher quality will cost higer. Coremax refuse to use bad quality battery celles in order to keep a long term business runs. About this, we welcome to your quality test.

May I know if your Lithium battery is safe? And will it explode? 2018-04-02T12:21:57+00:00

Coremax always apply high quality lithium ion batteries. and These batteries are popular in our clients. To marking sure it  is safer ,we have overcharge test ,reverse charge test external short-circuit test ,heating test, vibration test and drop test .So you do not need to worry about this.

How long is the warranty about your Lithium ion battery packs 2018-04-02T11:55:34+00:00

Coremax technology provide 12 months warranty for all Lithium ion battery packs.

Could you print my logo or paste my label on the battery pack products? 2018-04-02T11:59:01+00:00

Yes, Coremax can paste your label on the battery battery pack. The MOQ is 100pcs per model

How do you control the lithium ion battery packs quality? 2018-04-02T12:02:38+00:00
Lithium iron phosphate LiFePo4 6.4v 1500mAh 3.2v IFR18650 2S 1P battery pack

Lithium iron phosphate LiFePo4 6.4v 1500mAh 3.2v IFR18650 2S 1P battery pack

Coremax Technology control the lithium ion battery packs quality by IQC, three tests on production lines and 100% aging testing before packaging. The products are compliant with the CE, FCC, ROHS directive etc.

 

How long does it take to send the sample? 2018-04-02T12:17:58+00:00

Normally it is takes 5-7 days by express. This is all depends on the shipping channel selected.

Can I choose the color for the li ion battery packs 2018-04-02T12:14:43+00:00

Yes of course. You can choose the color for li ion battery packs. That’s basic for our OEM service. Please contact with our sales representatives.

What’s the MOQ for the Lipo batteries and li-ion battery? 2018-04-02T12:10:47+00:00

The MOQ For lipo batteires(Lithium polymer batteries) MOQ 5000pcs.  Of course, we accept small trial orders for some stock models; For the li-ion batteries, we have no MOQ limied for the order. As these are standard battery cells.

For the li-ion Battery packs, The MOQ is 100pcs per model. Details information confirm with the sales.